Startups look to fill customer-service void (Times-Dispatch)
Launched publicly in March, LucyPhone allows users to type in the name of the business they are calling and their own phone number. Lucy calls back, connects you with the company and waits as you punch in account and other info to connect to a human.
Tattoo parlors making indelible mark on Salem (Roanoke Times)
One shop owner said television reality shows about tattoo artists, and an increased social acceptance of tattoos in general, have contributed to their surge in popularity.
More college-educated jump tracks to become skilled manual laborers (Washington Post)
They started out studying aerospace engineering, creative writing and urban planning. But somewhere on the path to accumulating academic credentials, they decided that working with their hands sounded more pleasant — and lucrative — than a lot of white-collar work. So bye-bye to term papers and graduate theses, and hello to apprenticeships to become plumbers, electricians, auto mechanics and carpenters.
Aiming at Rivals, Starbucks Will Offer Free Wi-Fi (NY Times)
The company said on Monday that as of July 1, its stores in the United States would offer free Wi-Fi, via AT&T, that anyone can reach with a single click. In case customers run out of distractions on the Web, Starbucks is giving them even more reason to sit and browse, offering free online articles, music, videos and local information through a partnership with Yahoo.
Never Read Another Resume (Inc.)
37signals co-founder Jason Fried never wastes time reading resumes. “They’re full of exaggerations, half-truths, and embellishments,” he says. That’s just one of his tips on hiring great workers.
Facebook Currency Rankles Some (WSJ)
Facebook’s new online currency has rankled some game developers who say it comes with high fees and creates competition for their own virtual payment methods.