Mondial Assistance Announces Revenue, Profit and Growth Figures for 2009

Richmond, VA – May 6, 2010 – Mondial Assistance, the global travel insurance and travel assistance company with U.S. headquarters in Richmond, VA, announced financial results for its worldwide operations at a press conference yesterday in Paris. The United States, France and Australia led the company in revenue, balancing the company’s revenue and operations between the Americas, Europe and Asia-Pacific zones.

For its part, the American continent reported growth of 16.1%. The boom in B2B and B2C e-commerce, particularly in the United States and Canada, is an important driver for development, thanks to Mondial Assistance’s innovation strategy. Brazil also reported growth of 11.2% and succeeded in diversifying its activity into travel insurance.

With total revenue of €1.673 billion ($2.152 billion) the world leader experienced 4.8% growth, equal to 5.4% growth at a constant exchange rate. Net profit for the financial year was €56 million ($72 million). In a context made more difficult by the global economic crisis and an increase in claims, Mondial Assistance was able to pursue its profitable growth thanks to its innovation strategy and the involvement and dedication of its 10,231 staff members, present in 28 countries. The group responded to more than 42 million telephone calls and handled more than 15 million files across all continents.

“Mondial Assistance continues to pursue its innovation strategy and its profitable, responsible growth,” says Rémi Grenier, President of Mondial Assistance. “Our growth relies on the balanced development of our activities, both geographically and in terms of business lines. We are achieving more and more synergies between our entities to share and capitalize on our innovations, accelerate the development of our new products, and offer our clients throughout the world the best possible level and quality of service.”

A key accomplishment in 2009 was the pursuit and support of Mondial Assistance’s innovation policy and the sharing of experiences to maintain dynamic growth in a time of economic downturn. Among these innovations, are smartphone applications developed and launched in Brazil and France, the real-time electronic communication of intervention requirements for network providers in France (more than half a million text messages were sent out automatically), the next generation Travel Insurance 2.0 e-commerce platform, and the launch of the product “Banking for life”, a tailored-made assistance concept to support our banking clients in their strategies for increasing their customers’ loyalty.

Last but not least, the Group strengthened its commitment to pursuing socially responsible corporate initiatives and actions in line with its vision of sustainable development, both on a local level and on an international scale, in partnership with MASSIVEGOOD, an innovative travel-related healthcare fundraising initiative for Non-Governmental Organisations (NGOs).

Mondial Assistance: an intervention every 2 seconds around the world.
International leader in assistance, travel insurance, and health, life & home care services, today the Mondial Assistance Group counts more than 10,231 employees who speak 40 different languages and work throughout the world with a network of 400,000 service providers and 180 correspondents. 250 million people, or 4% of the world’s total population, benefit from its services, which the Group provides on all five continents. Mondial Assistance is a member of the Allianz Group.

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Mondial Assistance is a global leader in specialty insurance and emergency assistance services. Four percent of the world’s population, or about 250 million people, are served by Mondial Assistance businesses around the globe. In the United States, Mondial Assistance is a brand name of World Access Service Corp., which is best known for its Access America® brand of travel insurance and assistance services. As one of 29 business units, the U.S. operation serves major travel suppliers, health insurers, credit card, and entertainment companies with insurance products, international travel assistance, and concierge services. Mondial Assistance is part of the Allianz group of companies. For more information please visit:

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