NewsFeeds 5.21.10

Bank of America laying off 135 in Richmond area (Times-Dispatch)
Most of the people losing their jobs are in credit card collections, bank spokeswoman Nicole Nastacie said.

Complaint: MICG, chief exec defrauded investors (Virginian-Pilot)
A Newport News investment firm and its CEO defrauded investors by inflating the value of investments in a hedge fund it marketed and failing to use legitimate, independent valuation methods, a securities-industry regulator contends in a complaint.

Do-it-yourselfers drive Advance Auto to big profits (Roanoke Times)
Shares of Advance Auto Parts rose more than 6 percent Thursday to the highest mark in years after the company posted big profits that showed analysts that the company had turned a corner. While Thursday was a volatile day for the stock market — the Dow Jones industrial average gave up 376 points to close at 10,068 — Roanoke-based Advance climbed $2.90 to $48.99.

Senate passes financial regulation bill (Washington Post)
The Senate approved far-reaching new financial rules on Thursday aimed at preventing the risky behavior and regulatory failures that brought the economy to the brink of collapse two years ago and cost millions of Americans their jobs and savings.

6 Ways to Create a Memorable Customer Experience (Entrepreneur)
Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are six ways to go above and beyond good customer service
and boost customer loyalty.

The Weekly Wind-Down: Clock calculates wasted time at meetings (Boing Boing)
Meetings can be a huge waste of time. To quantify just how much, you can use TIM (Time is Money), a simple gadget that calculates how much money is wasted at a meeting by multiplying the number of people present with their average hourly wage and the amount of time spent.

Bank of America laying off 135 in Richmond area (Times-Dispatch)
Most of the people losing their jobs are in credit card collections, bank spokeswoman Nicole Nastacie said.

Complaint: MICG, chief exec defrauded investors (Virginian-Pilot)
A Newport News investment firm and its CEO defrauded investors by inflating the value of investments in a hedge fund it marketed and failing to use legitimate, independent valuation methods, a securities-industry regulator contends in a complaint.

Do-it-yourselfers drive Advance Auto to big profits (Roanoke Times)
Shares of Advance Auto Parts rose more than 6 percent Thursday to the highest mark in years after the company posted big profits that showed analysts that the company had turned a corner. While Thursday was a volatile day for the stock market — the Dow Jones industrial average gave up 376 points to close at 10,068 — Roanoke-based Advance climbed $2.90 to $48.99.

Senate passes financial regulation bill (Washington Post)
The Senate approved far-reaching new financial rules on Thursday aimed at preventing the risky behavior and regulatory failures that brought the economy to the brink of collapse two years ago and cost millions of Americans their jobs and savings.

6 Ways to Create a Memorable Customer Experience (Entrepreneur)
Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are six ways to go above and beyond good customer service
and boost customer loyalty.

The Weekly Wind-Down: Clock calculates wasted time at meetings (Boing Boing)
Meetings can be a huge waste of time. To quantify just how much, you can use TIM (Time is Money), a simple gadget that calculates how much money is wasted at a meeting by multiplying the number of people present with their average hourly wage and the amount of time spent.

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