Bonjour $3.5-million call center

Teleperformance is leasing 50,000 sf in the former Allianz building on Parham Rd. in Henrico.

Teleperformance is leasing 50,000 sf in the former Allianz building on Parham Rd. in Henrico.

Henrico County is importing a new lead tenant for a largely vacant office building and with it comes hundreds of new jobs.

French firm Teleperformance announced Wednesday it plans to set up a new call center in Henrico County, taking 50,000 square feet in the former Allianz (what used to be called Mondial) headquarters on Parham Road. It will fill the building with 500 employees.

“We’re excited about it because it’s a lot of jobs, number one, and jobs are important – obviously – to our residents,” said Gary McLaren, Henrico County’s economic development director.

Gary McLaren, executive director of Henrico County's Economic Development Authority

Gary McLaren, executive director of Henrico County’s Economic Development Authority

“It’s also important to us because we’re beginning to backfill a lot of the empty space we have, and every time we fill a building, it brings us closer to building back our real estate base here.”

Teleperformance will invest about $3.5 million to outfit the former Allianz building at 2805 N. Parham Road. The company will join Vector Security in the 92,000-square-foot Henrico office building. Teleperformance spokesman Amit Shankardass did not return a phone call by press time.

Teleperformance provides customer care, technical support, customer acquisition and debt collection programs for its clients. The company employs more than 149,000 people in 46 countries, according to its website.

The Henrico call center will be its first office in the Richmond area. The office will serve a single major client for Teleperformance, though McLaren did not divulge the name of the business.

No county incentives were offered in the Teleperformance deal. The Greater Richmond Partnership teamed with Economic Development locally to lure Teleperformance to Henrico.

Greater Richmond Partnership President Greg Wingfield said a consultant who helped India-based Minacs open a call center in Henrico earlier this year was also working the Teleperformance site search. That connection played a key role in landing Teleperformance, which finalized its lease around January of this year.

“They were looking for a building that was used as a former call center and that’s what Allianz was,” Wingfield said. “I think a lot of the desks and the cubes and all the other pieces, in terms of infrastructure they’re going to need, are already in place.”

The Virginia Department of Small Business and Supplier Diversity offered funding for the company’s training programs. The Virginia Economic Development Authority and the Greater Richmond Partnership also had a hand in securing the deal.

The Allianz building came open in 2011 after the Richmond-based travel insurance firm, then named Mondial Assistance, signed a lease for its current space at Deep Run I on Mayland Drive.

The Deep Run complex has been another major backfill project for Henrico County ever since Circuit City went bankrupt, vacating hundreds of thousands of feet of space in an office park built for the former electronics company.

Nearby Deep Run III is beginning to fill up with tenants again and has closed leases with Essex Bank, Travelers Insurance, Digital Benefits Advisors, Appendix R Solutions and Acision over the last year.

Teleperformance is leasing 50,000 sf in the former Allianz building on Parham Rd. in Henrico.

Teleperformance is leasing 50,000 sf in the former Allianz building on Parham Rd. in Henrico.

Henrico County is importing a new lead tenant for a largely vacant office building and with it comes hundreds of new jobs.

French firm Teleperformance announced Wednesday it plans to set up a new call center in Henrico County, taking 50,000 square feet in the former Allianz (what used to be called Mondial) headquarters on Parham Road. It will fill the building with 500 employees.

“We’re excited about it because it’s a lot of jobs, number one, and jobs are important – obviously – to our residents,” said Gary McLaren, Henrico County’s economic development director.

Gary McLaren, executive director of Henrico County's Economic Development Authority

Gary McLaren, executive director of Henrico County’s Economic Development Authority

“It’s also important to us because we’re beginning to backfill a lot of the empty space we have, and every time we fill a building, it brings us closer to building back our real estate base here.”

Teleperformance will invest about $3.5 million to outfit the former Allianz building at 2805 N. Parham Road. The company will join Vector Security in the 92,000-square-foot Henrico office building. Teleperformance spokesman Amit Shankardass did not return a phone call by press time.

Teleperformance provides customer care, technical support, customer acquisition and debt collection programs for its clients. The company employs more than 149,000 people in 46 countries, according to its website.

The Henrico call center will be its first office in the Richmond area. The office will serve a single major client for Teleperformance, though McLaren did not divulge the name of the business.

No county incentives were offered in the Teleperformance deal. The Greater Richmond Partnership teamed with Economic Development locally to lure Teleperformance to Henrico.

Greater Richmond Partnership President Greg Wingfield said a consultant who helped India-based Minacs open a call center in Henrico earlier this year was also working the Teleperformance site search. That connection played a key role in landing Teleperformance, which finalized its lease around January of this year.

“They were looking for a building that was used as a former call center and that’s what Allianz was,” Wingfield said. “I think a lot of the desks and the cubes and all the other pieces, in terms of infrastructure they’re going to need, are already in place.”

The Virginia Department of Small Business and Supplier Diversity offered funding for the company’s training programs. The Virginia Economic Development Authority and the Greater Richmond Partnership also had a hand in securing the deal.

The Allianz building came open in 2011 after the Richmond-based travel insurance firm, then named Mondial Assistance, signed a lease for its current space at Deep Run I on Mayland Drive.

The Deep Run complex has been another major backfill project for Henrico County ever since Circuit City went bankrupt, vacating hundreds of thousands of feet of space in an office park built for the former electronics company.

Nearby Deep Run III is beginning to fill up with tenants again and has closed leases with Essex Bank, Travelers Insurance, Digital Benefits Advisors, Appendix R Solutions and Acision over the last year.

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